Case studies
Three projects, spread across 16 years. An agentic AI program inside a live global support and billing operation. An aviation English e-learning platform taken from concept to production by one person. More than 9 years of IT governance inside a regulated flight training organization, under internal audit, SoX controls and civil-aviation compliance.
Different decades, one method. Find out how the work actually breaks. Design the workflow around that instead of around the demo. Get the guardrails approved before the rollout rather than after it. Then instrument the thing so it can be corrected once real traffic hits it.
One of these has a published number on it. The other two do not, and nothing on this page pretends otherwise.
Kaseya · Orlando, Florida · Manager of Artificial Intelligence · Aug 2025 → present
LLM-powered virtual agents built with Ada and Mosaic AI now run inside live Zendesk workflows and deflect 32% of tickets across global support volume.
Independent · São Paulo, Brazil (remote) · Sole product and technology owner · Mar 2019 → Aug 2022
An aviation English e-learning platform taken from concept to production and then run as a live service by one person, alongside a digital assessment workflow used in commercial-pilot evaluation.
EJ Escola de Aeronáutica / Flight Training Center · São Paulo, Brazil · IT Supervisor · Dec 2009 → Feb 2019
A multi-year digital transformation delivered under a federated IT governance model, with internal audit, SoX controls, civil-aviation compliance and the flight simulator estate all inside the same portfolio.
The work above is described by the person who did it. No named reference is published yet. When one is, it appears here in that person’s own words rather than paraphrased.